Damaged, defective or wrong items
If your squish arrives damaged, doesn't work the way it should, or isn't what you ordered, email hello@hollysquish.com within 30 days of delivery. Include your order number and a photo of the item. We'll send a replacement or refund you in full. You don't need to send the item back.
Lost packages
If your order never arrives, we'll send a replacement or give you a full refund. See our shipping policy for when to reach out.
Change of mind
We don't accept returns or exchanges for items you no longer want, including a style or color chosen at checkout. The Snow Globe Squish style is picked at random and can't be exchanged for a different style.
Cancelling an order
Email us within 12 hours of ordering. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, we can't cancel it.
If a squish tears or leaks
Stop using it and throw it away. If this happens within 30 days of delivery, email us and we'll send a replacement or refund you.
How refunds work
Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.
Your rights
This policy doesn't limit any rights you have under the laws where you live.